What we learned from the AABP human resource management survey

Abstract

Veterinary practices are small businesses, and subject to the same challenges that other small businesses face. As the business grows it becomes necessary to add personnel, both professionals and support staff, to serve customers and support a host of other necessary tasks. Veterinarians have identified human resource management (HRM) as an important need for growing practices. Ideally, better HRM will help veterinary practices achieve several important outcomes, such as customer satisfaction, high employee performance, strong business results, employee fulfillment, and minimal employee turnover. This presentation reports on results of the AABP human resources management survey