Using feedback to enhance motivation and performance

Abstract

Giving your team feedback on their performance is your most important job as a supervisory leader. Your team won’t know how they are doing unless you give them feedback that they can understand and use. Even worse, without good feedback, employees who are performing badly might think they are doing great, and employees who are excelling might think they are failing. In either case, feedback is powerfully connected with motivation, either to improve substandard performance or to continue improving already strong performance.